At Podalyze (operated by Bagrat Hakobyan, an individual entrepreneur based in Armenia) ("Podalyze", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal data and intellectual property. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Podalyze acts as the Data Controller for personal data processed through the Service.
1. Information We Collect
We collect only the information necessary to provide and improve our services. This includes:
- Account Information: Name (optional), email address, and authentication credentials.
- User Content (Audio Files): Files you upload for transcription and processing.
- Usage Data: IP address, browser type, device information, and interactions with the platform.
- Payment Data: Processed by our Merchant of Record, Paddle, which acts as an independent Data Controller for billing and payment information. We do not store full payment card details.
2. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
- Contractual necessity: To provide and operate the Service you request.
- Legitimate interests: To improve performance, maintain security, and enhance user experience.
- Legal obligations: To comply with applicable laws, tax rules, and regulatory requirements.
- Consent: For cookies and optional tracking where required.
3. The "No AI Training" Guarantee
As a tool built for creators, protecting your intellectual property is a key priority. We do not use your private audio files, transcripts, or generated outputs to train, retrain, or improve any AI models. Your data is processed strictly to provide the requested service through enterprise-grade APIs and is never added to public datasets.
We do not claim ownership over your content and do not use it for any purpose other than providing the Service.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Podalyze platform.
- Process transactions and manage subscriptions.
- Generate transcripts, summaries, and AI outputs.
- Provide customer support and respond to requests.
- Send service-related communications, such as updates, security alerts, and billing notices.
5. Service Providers and Subprocessors
We use trusted third-party service providers (subprocessors) to operate our service. These providers process data on our behalf, under contractual obligations to protect your data, and do not own your data.
- Cloud infrastructure providers (hosting and storage).
- AI processing providers (transcription and analysis).
- Payment processor - Paddle (billing and subscriptions).
We do not sell your personal data.
We may disclose personal data where required to do so by law or in response to valid legal requests by public authorities.
6. International Data Transfers
Your data may be processed in countries outside your jurisdiction, including outside the European Economic Area (EEA). Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure proper functionality and improve user experience. We use Cookiebot as a consent management platform so you can manage your cookie preferences in accordance with applicable laws. For more details, please refer to our Cookie Policy.
8. Data Retention
We retain data only for as long as necessary for the purposes described in this policy:
- Account data: While your account is active, plus limited retention as needed for legal and fraud-prevention purposes.
- Uploaded content: Until you delete it or close your account, subject to short backup cycles.
- Logs and technical data: For a limited period to support security, performance, and debugging.
- Billing and transaction records: As required by accounting, tax, and legal obligations.
You may request deletion of eligible personal data at any time by contacting us at [email protected].
9. Data Security
We implement industry-standard security measures, including encryption in transit (HTTPS), secure storage, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
Our services rely on third-party infrastructure and providers. While we select reputable vendors and apply contractual safeguards, third-party systems are not fully under our control.
Our services involve automated processing to generate outputs; however, we do not make decisions with legal or similarly significant effects based solely on automated processing.
10. Your Data Rights
Depending on applicable data protection laws (such as GDPR or CCPA), you may have the right to:
- Access your personal data.
- Correct inaccurate data.
- Delete your data.
- Restrict or object to certain processing.
- Request data portability where applicable.
If you wish to exercise these rights, please contact us using the information below.
11. Children's Privacy
Our services are not intended for individuals under the age of 13 (or the applicable minimum age in your jurisdiction, such as 16 in parts of the EEA). We do not knowingly collect personal data from children.
12. Governing Law and Jurisdiction
This Privacy Policy and any privacy-related disputes are governed by the laws of Armenia, without regard to conflict of law principles.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
- Data Controller: Podalyze (operated by Bagrat Hakobyan, an individual entrepreneur based in Armenia)
- Email: [email protected]
- Location: Armenia