At Podalyze (operated by Bagrat Hakobyan, an individual entrepreneur based in Armenia), we strive to provide a high-quality AI-powered service.
1. Refund Eligibility
If you are a consumer, you may request a refund within 14 days of the initial purchase or subscription charge, in accordance with Paddle's refund policy.
Refund requests will be reviewed and processed by Paddle, our Merchant of Record.
2. Non-Refundable Cases
Refunds may be declined in certain cases, including but not limited to:
- Excessive or abusive usage of the Service before the refund request
- Repeated refund requests or abuse of trial offers
- Violation of our Terms of Service
3. Subscriptions
You may cancel your subscription at any time from your account dashboard.
Cancellation will stop future billing. Your access will remain active until the end of the current billing period.
4. One-Time Purchases
One-time purchases such as processing credits or top-ups are generally non-refundable once consumed or applied, unless required by applicable law.
5. Billing Issues
If you believe you were charged in error (e.g., duplicate payment), please contact us and we will assist in resolving the issue promptly.
6. Payment Processing
All payments and refunds are handled by Paddle, our Merchant of Record. Taxes and currency conversions may apply depending on your location.
7. Contact
For any refund or billing inquiries, please contact:
Email: [email protected]